The Municipality conducted a revenue information audit project from 31 June 2010, where pertinent information will be required from customers. You are required to take part in this process, as is it an important and obligatory programme as specified by the Municipal Finance Management Act (MFMA). Failing to do so will result in your services being disconnected.
The objective of the project is to encourage all customers in rural and urban areas including the business sector, to fill out the Revenue Information Audit registration form with the relevant information. The aim is to communicate more effectively with you our valued consumer and also update the municipality’s customer database.
Once you have received your forms with your utilities bill, kindly return them by post using the postal address at the bottom of the forms or drop it in one of the RIA boxes provided at Sizakala Centres and Municipal Banking Halls.
Should you require more information, you can call our Customer Services Centre on
031 328 1100. You may also email
info@durbancustomer.co.za or fax
031 328 1101.
Click here to access the Revenue Information Assessment application